Oops! Caught!
I hate giving out my phone number when I shop. And I rarely do. It just seems so ridiculous in most cases - like Kramer mentioned in an old Seinfeld episode -
"Why does Radio Shack ask for your phone number when you buy batteries?".
When they want my phone number for a mailing list, I say no, unless it is a store I really like and I know I will get good coupons (like Bath and Body Works).
So I was returning shoes last week that I bought for Kallie. I bought 3 pairs of sandals and took them home for her to try. I returned 2 but kept the 3rd since I was still unsure about them. This particular shoe store - The Shoe Dept - asks for a TON of info including your phone number. I laughed when the clerk started to ask all the info and she said "well there are a lot of fraudalent returns!".
You mean someone may steal my shoes and return them for me?? Yup, that is definitely a fear of mine - give me a break. So I gave her a "fake phone number" and went on my way.
Today I again visited the shoe store to return the third pair of shoes. It was the same clerk. She said:
"IT'S YOU!"
And I thought "yikes".
She said: "I have been trying to call you to verify your return and your number didn't work so I couldn't process the return."
WTH? Seriously? What company calls to verify a return? I had my receipt, I had the credit card I used AND I gave her my driver's license. And it still couldn't go through?!!!!
I didn't comment about the phone number, but just said "hmmm".
Thank GOD I came back in because I probably would have never would have realized the return never went through on my card (I am not good at checking my statements AND remembering all my transactions).
Anyway, today she was able to finally "process" the return and return my other shoes.
And I gave her my actual cell number - not a fake one this time.
But seriously, isn't that a ridiculous return policy? It is also the reason why I shop a LOT at Lands End and LLBean, they have the absolute BEST return policy EVER. In fact, I got Kallie's new sandals at LLBean. They were on sale, very cute, and if she wears them for a few weeks and decides they hurt or she just hates them, I can RETURN them - no questions asked.
I probably won't be in the Shoe Dept any time soon. Oh well, no big loss, I never liked it that much anyway.
Later!






